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Conflict Resolution in the Workplace

Conflict Resolution in the Workplace

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Fully Accredited

Instant Results & Certification

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Duration

45 minutes

The Confederation of British Industry estimates workplace conflict costs approximately £33 billion annually, with up to 20% of leaders' time spent addressing conflicts.

This Conflict Resolution in the Workplace online course defines workplace conflict, explores common causes and effects, and provides extensive modules on resolution techniques applicable at any stage. Beyond negative impacts, the course emphasizes effective conflict management for positive outcomes, fostering shared ideas, compromises, increased trust, and an environment valuing diverse opinions.

Who should take this course

This Conflict Resolution in the Workplace E-Learning course is aimed at supervisors and managers that want to develop effective conflict resolution methods. This E-Learning Conflict Resolution in the Workplace course can be a great starting point for people new to their leadership role and more established managers who want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

This Online Conflict Resolution in the Workplace course can be sold to individuals who are doing the training for themselves or to businesses who might want to put all of their first line management team through the training.

Course Modules

1. The Causes and Symptoms of Conflict at Work.
2. Resolving Conflict.
3. The Five Conflict Modes.
4. Using the Modes.
5. Assertiveness.
6. Making Positive Outcomes.

Accredited by:

Explores common causes and effects of workplace conflicts, enabling participants to identify and address underlying issues contributing to conflicts.

The course provides information on resolution techniques applicable at any stage of a conflict, providing a diverse toolkit for participants to effectively manage and resolve workplace conflicts.

Encourages a collaborative approach to conflict resolution, teaching participants to contribute to creating a workplace culture that values open communication, understanding, and cooperation.

Emphasizes positive outcomes, contributing to building trust within the workplace, creating a foundation for stronger team dynamics and collaboration.

The knowledge gained is applicable in real-life scenarios, allowing participants to apply conflict resolution techniques to specific workplace situations, contributing to a more productive work environment.

Course Advantages

Compliance

Conflict Resolution in the Workplace"training is vital for maintaining a harmonious and productive work environment. It focuses on identifying and addressing the root causes of conflicts, effective communication techniques, and negotiation strategies to resolve disputes amicably. Emphasizing conflict resolution skills helps reduce workplace stress, improves team dynamics, and ensures compliance with the UK's legal framework for employee relations and workplace health and safety.

Additional Course Details

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Instant Certification

Learners will complete questions through the material and complete a multiple-choice test at the end of the course, awarding a printable certificate to successful learners. This final assessment ensures a thorough understanding of the course material.

After completing the test, learners can immediately download their certificate, providing instant proof of their achievement.

The certificate details the learner's name, course name, pass rate, completion date, expiry date, and any relevant approvals or accreditations, making it a significant addition to their professional credentials.

Benefits of learning with Ward 

Convenience and Accessibility

With our user-friendly interface, access your training anytime, anywhere. All you need is an internet connection. This flexibility allows learners to study at their own pace and on their own schedule, ensuring that education fits seamlessly into your life.

Progress Tracking and Assessment

Our platform is equipped with advanced tracking and assessment tools, enabling learners and employers to monitor progress comprehensively. This feature is crucial for maintaining accountability and ensuring the achievement of learning objectives.

Accredited and Value-Driven Training

We pride ourselves on offering accredited training programs that not only meet compliance standards but also offer great value. Enhance your skills and knowledge in crucial areas such as health and safety, food hygiene, and various essential workplace skills, all through our cost-effective training solutions.

Empower Your Team

eLearning courses are vital for fostering a skilled and knowledgeable workforce. Whether it's improving soft skills, mastering health and safety protocols, or gaining expertise in food hygiene, Ward Education's comprehensive online courses prepare your team to excel and meet the demands of today's workplace.

  • If I fail the course, can I do it again?
    Certainly. If you're unable to pass, there's no need for concern. The assessment can be retaken multiple times at no extra cost. Additionally, you have the option to go over the material again to brush up on your knowledge before attempting the assessment another time.
  • How are your courses delivered?
    Our courses are exclusively online, featuring interactive modules that include exercises to test comprehension. Upon finishing all modules, students must pass a multiple-choice test to earn their certificate. There's no rush or pressure - if a student doesn't pass initially, they can retake the test as often as needed without any additional fees. Furthermore, course materials are accessible forever, allowing you to review the contents of the course whenever needed.
  • When will I receive my certificate?
    Once you have passed your course, you will have the opportunity to instantly receive an electronic PDF version of your certificate via email right after completing your course. This allows you to access and download your certificate directly from your inbox.
  • How do I buy training for my employees?
    Select the Desired Courses: Begin by choosing the courses you need, as well as the quantity, and add them to your basket. Proceed to Checkout: Provide your details as the order placer. Participants will have the opportunity to enter their details later. Finalize Your Purchase: After completing the purchase, check your email for instructions on how to activate and distribute the courses to your team. Please note: You cannot buy 1 copy of a course and use it for multiple participants, if you wish to train 10 members of staff in a specific course, you will need to purchase 10 copies of the course. For assistance or inquiries, please use the 'Contact Us' form on our website or email us directly at admin@wardeducation.co.uk.
  • If I order more than one course will I receive any discount?
    Certainly, our bulk discounts are automatically applied to any order comprising a mix of courses, offering you exceptional savings on larger purchases. Here's our simplified discount structure for bulk orders: For purchases of 10 or more courses, you'll receive a 10% discount. For purchases of 50 or more courses, you'll receive a 15% discount. For purchases of 100 or more courses, you'll receive a 20% discount. For purchases of 200 or more courses, you'll receive a 25% discount. For more detailed discussions about your training needs or budget, please don't hesitate to reach out to us via email for personalised assistance. You can contact us at admin@wardeducation.co.uk.
  • What payment options are available?
    You can pay for our training using either a Debit, Credit card or PayPal.

Frequently asked questions

How our courses work.

Select what course you wish to buy and add it to your basket.

Before purchasing a course select how many of each course you will require.

From there simply follow the checkout instructions and choose which method of payment you would like to use.

01

Purchase

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Once you have purchased your course you will receive an email with a link to begin training. Click the link you have received via email and you will then be navigated to a page that allows you to either start your individual course or assign courses to your learners.

02

Access

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Once you have completed your course you will be sent a certificate via email, showing that you have received training in your chosen field.

03

Certification

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Course Reviews

"The course was engaging with good content, modules were also very interactive. Will use again for future courses."

H. Nunns

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Our Accreditations

Our courses are accredited by nationally recognized institutions, ensuring that you receive top-quality education that is respected and valued across industries.

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