top of page
24/7 Support
Over 100 Online Courses
pound_sign_green-removebg-preview_edited
Money Back Guarantee
Fully Accredited Courses

Customer Service

Customer Service

100% Online

Fully Accredited

Instant Results & Certification

Mobile Friendly

Added to Basket!

Test product

Quantity:

1

Recomended Courses

Social Media Marketing

£20

The Principles of Performance Management

£25

Price

£19

Duration

75 minutes

Customer service is the proactive management of a customer's needs through the provision of professional, supportive, and high-caliber service and assistance, extending from pre- to post-fulfillment of the customer's requirements.

Our Customer Service E-Learning course will explain what customer service is, why it matters, and then get into the details of how to do it right. We'll cover things like the goals of good customer service, how to communicate well both in words and actions, and understanding what customers really need. It's all about making sure we take care of our customers in the best way possible.

Who should take this course

This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.

Course Modules

1. About the Course.
2. What is Customer Service.
3. The Goals of Great Customer Service.
4. Discovering and Understanding Customer Needs.
5. Delivering Maximum Levels of Customer Service.
6. Making Customers Feel Great From the Start.
7. Communication Skills.
8. Non-verbal Communication and Body Language.
9. Dealing with Customer Complaints.

Accredited by:

Throughout the course, there is a constant emphasis on ensuring customer satisfaction, reinforcing the idea that customer service is not just about meeting needs but exceeding expectations.

Ensures participants are equipped with the knowledge and skills needed to take care of customers in the best way possible.

Addresses the importance of effective communication, both in words and actions, offering practical guidance on how to communicate with customers to meet their needs and enhance their experience.

Guides participants in understanding what customers really need, fostering empathy and insight into customer expectations, enabling them to tailor services to meet specific requirements.

Enables participants to implement the principles and techniques of effective customer service in their real-life interactions with customers.

Course Advantages

Compliance

Customer Service training in the UK focuses on equipping employees with the skills and knowledge to deliver high-quality service to customers, aligning with best practice standards in various industries. This training covers understanding customer needs and expectations, effective communication techniques, problem-solving, handling complaints, and building positive customer relationships. Emphasizing excellent customer service is crucial for enhancing customer satisfaction, fostering loyalty, and contributing to the success and reputation of a business. It's designed to improve the overall customer experience, ensuring that staff can provide professional and efficient service across all customer interactions.

Additional Course Details

sample course certificate

Instant Certification

Learners will complete questions through the material and complete a multiple-choice test at the end of the course, awarding a printable certificate to successful learners. This final assessment ensures a thorough understanding of the course material.

After completing the test, learners can immediately download their certificate, providing instant proof of their achievement.

The certificate details the learner's name, course name, pass rate, completion date, expiry date, and any relevant approvals or accreditations, making it a significant addition to their professional credentials.

Benefits of learning with Ward 

Convenience and Accessibility

With our user-friendly interface, access your training anytime, anywhere. All you need is an internet connection. This flexibility allows learners to study at their own pace and on their own schedule, ensuring that education fits seamlessly into your life.

Progress Tracking and Assessment

Our platform is equipped with advanced tracking and assessment tools, enabling learners and employers to monitor progress comprehensively. This feature is crucial for maintaining accountability and ensuring the achievement of learning objectives.

Accredited and Value-Driven Training

We pride ourselves on offering accredited training programs that not only meet compliance standards but also offer great value. Enhance your skills and knowledge in crucial areas such as health and safety, food hygiene, and various essential workplace skills, all through our cost-effective training solutions.

Empower Your Team

eLearning courses are vital for fostering a skilled and knowledgeable workforce. Whether it's improving soft skills, mastering health and safety protocols, or gaining expertise in food hygiene, Ward Education's comprehensive online courses prepare your team to excel and meet the demands of today's workplace.

  • If I fail the course, can I do it again?
    Certainly. If you're unable to pass, there's no need for concern. The assessment can be retaken multiple times at no extra cost. Additionally, you have the option to go over the material again to brush up on your knowledge before attempting the assessment another time.
  • How are your courses delivered?
    Our courses are exclusively online, featuring interactive modules that include exercises to test comprehension. Upon finishing all modules, students must pass a multiple-choice test to earn their certificate. There's no rush or pressure - if a student doesn't pass initially, they can retake the test as often as needed without any additional fees. Furthermore, course materials are accessible forever, allowing you to review the contents of the course whenever needed.
  • When will I receive my certificate?
    Once you have passed your course, you will have the opportunity to instantly receive an electronic PDF version of your certificate via email right after completing your course. This allows you to access and download your certificate directly from your inbox.
  • How do I buy training for my employees?
    Select the Desired Courses: Begin by choosing the courses you need, as well as the quantity, and add them to your basket. Proceed to Checkout: Provide your details as the order placer. Participants will have the opportunity to enter their details later. Finalize Your Purchase: After completing the purchase, check your email for instructions on how to activate and distribute the courses to your team. Please note: You cannot buy 1 copy of a course and use it for multiple participants, if you wish to train 10 members of staff in a specific course, you will need to purchase 10 copies of the course. For assistance or inquiries, please use the 'Contact Us' form on our website or email us directly at admin@wardeducation.co.uk.
  • If I order more than one course will I receive any discount?
    Certainly, our bulk discounts are automatically applied to any order comprising a mix of courses, offering you exceptional savings on larger purchases. Here's our simplified discount structure for bulk orders: For purchases of 10 or more courses, you'll receive a 10% discount. For purchases of 50 or more courses, you'll receive a 15% discount. For purchases of 100 or more courses, you'll receive a 20% discount. For purchases of 200 or more courses, you'll receive a 25% discount. For more detailed discussions about your training needs or budget, please don't hesitate to reach out to us via email for personalised assistance. You can contact us at admin@wardeducation.co.uk.
  • What payment options are available?
    You can pay for our training using either a Debit, Credit card or PayPal.

Frequently asked questions

How our courses work.

Select what course you wish to buy and add it to your basket.

Before purchasing a course select how many of each course you will require.

From there simply follow the checkout instructions and choose which method of payment you would like to use.

01

Purchase

secure payment and purchase

Once you have purchased your course you will receive an email with a link to begin training. Click the link you have received via email and you will then be navigated to a page that allows you to either start your individual course or assign courses to your learners.

02

Access

secure access envelope

Once you have completed your course you will be sent a certificate via email, showing that you have received training in your chosen field.

03

Certification

computer certificate

Course Reviews

"The course was engaging with good content, modules were also very interactive. Will use again for future courses."

H. Nunns

Recommended Courses:
COSHH (Control of Substances Hazardous to Health)

This COSHH training course gives you the knowledge about hazardous substances in accordance with the Control of Substances Hazardous to Health Regulations 2002.

£25
Safeguarding Adults

This Safeguarding Adults E-Learning Course is aimed at anyone who has a duty of care for, or comes into contact with, adults in need of care and support, either as a paid professional or a volunteer.

£30
Workplace Health and Safety

This online Workplace Health and Safety E-Learning course covers general health and safety issues that apply to a wide range of types of businesses and

£25

Our Accreditations

Our courses are accredited by nationally recognized institutions, ensuring that you receive top-quality education that is respected and valued across industries.

iirsm logo
CPD logo
award logo
ilm recognised logo
Institute of Hospitality logo
iosh logo
gatehouse awards logo
IATP logo
IFE logo
bottom of page