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Customer Service
Customer service is the proactive management of a customer's needs through the provision of professional, supportive, and high-caliber service and assistance, extending from pre- to post-fulfillment of the customer's requirements.
Our Customer Service E-Learning course will explain what customer service is, why it matters, and then get into the details of how to do it right. We'll cover things like the goals of good customer service, how to communicate well both in words and actions, and understanding what customers really need. It's all about making sure we take care of our customers in the best way possible.
Who should take this course
This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.
Course Modules
1. About the Course.
2. What is Customer Service.
3. The Goals of Great Customer Service.
4. Discovering and Understanding Customer Needs.
5. Delivering Maximum Levels of Customer Service.
6. Making Customers Feel Great From the Start.
7. Communication Skills.
8. Non-verbal Communication and Body Language.
9. Dealing with Customer Complaints.
Accredited by:
Throughout the course, there is a constant emphasis on ensuring customer satisfaction, reinforcing the idea that customer service is not just about meeting needs but exceeding expectations.
Ensures participants are equipped with the knowledge and skills needed to take care of customers in the best way possible.
Addresses the importance of effective communication, both in words and actions, offering practical guidance on how to communicate with customers to meet their needs and enhance their experience.
Guides participants in understanding what customers really need, fostering empathy and insight into customer expectations, enabling them to tailor services to meet specific requirements.
Enables participants to implement the principles and techniques of effective customer service in their real-life interactions with customers.
Course Advantages
Compliance
Customer Service training in the UK focuses on equipping employees with the skills and knowledge to deliver high-quality service to customers, aligning with best practice standards in various industries. This training covers understanding customer needs and expectations, effective communication techniques, problem-solving, handling complaints, and building positive customer relationships. Emphasizing excellent customer service is crucial for enhancing customer satisfaction, fostering loyalty, and contributing to the success and reputation of a business. It's designed to improve the overall customer experience, ensuring that staff can provide professional and efficient service across all customer interactions.
Additional Course Details
Instant Certification
Learners will complete questions through the material and complete a multiple-choice test at the end of the course, awarding a printable certificate to successful learners. This final assessment ensures a thorough understanding of the course material.
After completing the test, learners can immediately download their certificate, providing instant proof of their achievement.
The certificate details the learner's name, course name, pass rate, completion date, expiry date, and any relevant approvals or accreditations, making it a significant addition to their professional credentials.
Benefits of learning with Ward
Convenience and Accessibility
With our user-friendly interface, access your training anytime, anywhere. All you need is an internet connection. This flexibility allows learners to study at their own pace and on their own schedule, ensuring that education fits seamlessly into your life.
Progress Tracking and Assessment
Our platform is equipped with advanced tracking and assessment tools, enabling learners and employers to monitor progress comprehensively. This feature is crucial for maintaining accountability and ensuring the achievement of learning objectives.
Accredited and Value-Driven Training
We pride ourselves on offering accredited training programs that not only meet compliance standards but also offer great value. Enhance your skills and knowledge in crucial areas such as health and safety, food hygiene, and various essential workplace skills, all through our cost-effective training solutions.
Empower Your Team
eLearning courses are vital for fostering a skilled and knowledgeable workforce. Whether it's improving soft skills, mastering health and safety protocols, or gaining expertise in food hygiene, Ward Education's comprehensive online courses prepare your team to excel and meet the demands of today's workplace.
Frequently asked questions
How our courses work.
Select what course you wish to buy and add it to your basket.
Before purchasing a course select how many of each course you will require.
From there simply follow the checkout instructions and choose which method of payment you would like to use.
01
Purchase
Once you have purchased your course you will receive an email with a link to begin training. Click the link you have received via email and you will then be navigated to a page that allows you to either start your individual course or assign courses to your learners.
02
Access
Once you have completed your course you will be sent a certificate via email, showing that you have received training in your chosen field.
03
Certification
Course Reviews
"The course was engaging with good content, modules were also very interactive. Will use again for future courses."
H. Nunns
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Our Accreditations
Our courses are accredited by nationally recognized institutions, ensuring that you receive top-quality education that is respected and valued across industries.
